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Posts: 1,836I couldn't be MORE annoyed right now if I tried. 
I'm just finishing up a lovely weekend away, antiquing and shopping. I spent the weekend (out of state) at my parents vacation place (found some GREAT vintage pieces!!) BUT I just got in and went to check my listing that was supposed to end today and FRUSTRATION set in. 
Turns out if you're out of town and use a computer not familiar to ebay they will assume that a third party has hacked your account and end all of your auctions and send emails out to your most recent buyers. My Tinsel bear was sch. to end today. I last checked him with 3 hours to go in the auction when I walked out the door this afternoon (most of my bears have sold in the last minute to the last hour of the auction). After using this laptop for over 3 days, eBay knocks out my listing in the last 3 hours or less!!
(I understand the better safe than sorry..oh look they do care.... aspect of it, but come on... for all of the things they seem to miss and not care about...THIS they swoop in on???!! My password was not changed, there was not odd activity....I just used another PC). Don't ebay sellers use laptops out of town whilst at shows, estate auctions, conventions, travel????? Why don't they ask you up front if you travel to have your account noted? NOW my account is noted, but that doesn't help me with this last auction and the one I stayed up late to create and preset for Tues!
Now my listing is up again (so they say...I still can't access my account) , the listing I had stayed up late Thursday (prior to packing for my weekend) to create and pre-sch. to auto list as of Tues will be bumped back a week....UGH!!!
AND to make everything better the eBay rep was really rude. He didn't ask, but TOLD me to hold all of my questions until the end of the live session and then he said "happy holidays" and ended the session after I had waited for a combined total of 35 minutes (between live chat and then Fraud chat) to type to someone!! I never got to ask my 3..count them 3 tiny questions. I've still not received the 15 minute email giving me my new passwords..and it's now been an hour.
I'm bummed, annoyed (esp that my last buyer got an ebay alert email about me/this), and mad that ebay treats it's sellers like useless cattle.
VENT VENT VENT (sorry )
:hug:
~Chrissi
Posts: 3,540Oh Chrissi, you've got every right to vent How awful that they've treated you like this, especially as it IS your account! To think that just using a different computer caused all this trouble....yeesh.
Sending you a virtual spiked eggnog and I hope everything comes right for you with the relisted auction :hug:
Flying Fur StudiosOh man, talk about annoying. How could using a different computer be fraud? Geeesh. You're right, with all the stuff they miss, and this happens.
You have every right to be frusterated. I sure would be.
Oh, and nice live help guy.
Posts: 8,574I am so sorry. How awful. I would have been devastated.
I hope that you can get it all sorted out.
But the good thing is you have warned us all....and I appreciate it so much
Thank you for being Such a Sweetie! And lets hope your annoying mess gets sorted out
gollyhugs
dilu
Real Deal BearsOh Gosh Chrissi, I didn't know that they would do that if you used a laptop.
I bet that one gets everyone by suprise.
So sorry to hear that you had your time away spoilt when you got back home.
:hug: :hug: :hug:
Jellybelly BearsGeez!!! Hugs Chrissie and thanks for the heads up...wow
Posts: 1,836thank you all....... :hug: :hug: :hug: :hug: :hug: :hug:
the plot thickens. Ebay live chat is horrible, I'm sorry what I went through tonight is inexcusable on just too many levels. I just spent well over 3 hours on live chat, the last 2 reps called my cell phone. The 2nd to the last rep was uncancelling my last closed auction (Twinkle) so that my collector (she got an email from ebay about all of this! How horrible for her and for me to have to explain and reassure her) could leave me positive feedback and so that the auction results could be viewed by anyone who cared to look. Well, ebay reinstated the auction as NEW...it went up as a new for sale listing and I've LOST all of the info to the original auction. I'm sick over this. Twinkle was my first "hot" bear with 16 or 18 bids and my highest selling piece $ wise....and now that's all lost. The item number currently shows the item as zip-nada bids. The only hope I have is that when the collector leaves her feedback it triggers the old info to show...eBay could not confirm a thing. Now if fraud was a fear I can understand killing my live current auction and the pending auction set to launch on Tues...BUT WHY did they kill/"TKO"/Kill an auction that closed well over a week ago with no issues???? The last rep I spoke with said she could offer "no logical reason".
Nearly 4 hours on the PC with chat reps calling my cell phone and I'm spent over this whole horrid event. If you are going out of town/state and you take or use a PC you normally don't work from ALERT EBAY. I can not stress this enough. The one rep I spoke with said even if your account notes that you travel and may use a foreign PC still alert them ahead of time so that your auctions do not get "TKO" or in my words destroyed, killed, totaled, wrecked...obliterated. I'm so bummed and really have a bad taste after this one. This one was really really really bad. When I saw that Twinkle, the sold bear, was relisted I just about had a heart attack.
Plus the charges/fees weren't taken care of properly even though I had asked several times. The last girl (rep #8) took care of them..I was being hit with 4 times the listing fees and each rep prior to her let it go and ignored my requests or questions to the fees.
This was bad and I hope it never happens to anyone else!!
:hug:
~Chrissi
Drea's BearsChrissi, they way they treated you was un-acceptable!
I do understand security but this is rediculous! I am sorry they treated you so poorly and as far as the fees , they should have been bending over backwards to make it right again!
I hope it all gets sorted properly and that no one else goes through this frustration.
Hugs, :hug: :hug: :hug: :hug: :hug: :hug: :hug:
AndreaM
Posts: 1,836It gets even better.
Ebay essentially tampered with my personal account settings without warning and will not disclose to why they did this. They actually went into my account and reset my email account back to an email account that I changed over 7 or 8 months ago. When I set my business up, with my website and launched everything 6 months ago everything went to one "ctcatherwoods" heading. For over 7 or 8 months I have used this eBay ID and email account. Today they go in and they changed my email back to my old aol account. (yes they did!! ) I still have that aol account and use it for friends and family, but I never check it for business. I'm at a loss and eBay will not disclose anything further. They went into my personal account and reset or as they called it "restored" an email account that was out of use for 6 months, obliterated my past -present- and future listings, set up a successfully closed auction as a new sale...all to protect me! For all of the warnings we see about scams, tampering and the alike I was just internally tampered with by eBay! And according to eBay they don't owe me any explanation. Wow...I'm stunned and disgusted. And finally going to bed @ 1 am after starting with this at 5 pm. nice, huh?
:hug:
~Chrissi
Goodness Chrissi that is all very bizarre ! I hope it all gets sorted out. What a real headache for you, thanks for letting us know what is going on. :hug:
